Customer Support

I make and sell apps. Mostly games. Sometimes there's a bug and I fix it. Hooray. I just got something from someone having an issue where one of my apps on the macOS App Store keeps reinstalling for them.

I have no idea how to answer this.

I know the App Store is a bit... of an issue. Far from perfect, let's say. But now I've got some unfortunate user thinking that I have an app that is constnatly trying to reinstall itself (i.e, malware) when there might just be some little bug on Apple's side.

This is going to be... fun.